When you contact us, request a service, or fill out a form on our website, we collect information you give us directly. This includes your name, phone number, email address, property address, and details about your water damage or mold issue.
We also collect some information automatically when you visit our site, such as your IP address, browser type, pages you view, and the time of your visit. This helps us understand how people use our website so we can improve it.
We use your information to respond to your requests, schedule service, provide estimates, and keep you updated about your project. We may also use it to send you service reminders or follow-up messages related to your water damage or mold remediation.
We use website usage data to analyze trends, improve our site, and make sure our services reach the people who need them. We do not sell your personal information to anyone.
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools may use cookies and other technologies to track your activity on our site and other websites over time.
We may also use third-party services for scheduling, customer relationship management, or payment processing. These providers have their own privacy policies, and we encourage you to review them.
We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us operate our business, such as scheduling software or payment processors, but only to the extent needed to perform their services.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we will take steps to protect your privacy.
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.
If you would like us to delete your information, contact us using the details below and we will honor your request as required by law.
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your information.
To exercise any of these rights, contact us using the phone number or email below. We will respond to your request in accordance with applicable law.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.
We may update this privacy policy from time to time. When we do, we will post the new policy on this page and update the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions about this privacy policy or how we handle your information, call us at (800) 545-0149. You can also reach us by email or mail using the details below.